Privacy policy
This policy explains what personal data VEGA LABS LTD ("we", "us") collects through the Life in the UK Test 2026 Video app, why, and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018). We are the data controller.
What we collect
| Data | Why | Lawful basis |
|---|---|---|
| Account: a random user ID; if you choose to save your progress, your email address or Apple/Google sign-in identifier | To run your account and keep your progress across devices | Contract |
| Your answers during setup: what you're applying for (ILR or citizenship), your visa route (optional, with "prefer not to say"), previous test attempts, test date, how you like to learn, daily study time, what makes studying hard, first language (optional), how you heard about us, reminder time | To build your study plan, countdown and reminders, and to understand which features and channels help people | Contract (plan and reminders); legitimate interests (improving the app and learning where users come from) |
| Study data: episodes watched or read and your position, quiz answers and scores, mock exam results, days studied | To show your progress, readiness, streak and weak spots | Contract |
| Purchases: plan type, purchase and renewal status (no card details; payments are handled by Apple or Google) | To unlock what you paid for | Contract |
| Video delivery: IP address and request logs when a video streams; a short code derived from your user ID shown as a watermark on the video | To deliver video securely and deter unauthorised copying | Legitimate interests (protecting our content) |
| Usage analytics (only if you switch it on in Me → Privacy): app events and device information | To understand and improve the app | Consent |
| Support emails: what you send us | To help you | Legitimate interests |
We do not ask for, and you should not send us, passport numbers, biometric residence permit details, Home Office reference numbers or other immigration documents. We never sell your data or use it for advertising.
Who we share it with
Only with service providers who process it for us under contract:
- Google Firebase (Google Ireland Ltd / Google LLC): sign-in, database, cloud functions, notifications and, if enabled, analytics. Data is stored in the europe-west2 (London) region where available.
- RevenueCat Inc. (USA): managing purchases and subscription status.
- Bunny.net (BunnyWay d.o.o., Slovenia): video hosting and streaming.
- Apple and Google: payments, as independent controllers under their own policies.
Where data is transferred outside the UK (for example to the USA), we rely on the UK International Data Transfer Addendum or the UK–US data bridge to protect it. We may also disclose data if the law requires it.
How long we keep it
We keep your account and study data for as long as you have an account. You can delete everything at any time in the app (Me → Delete account and data) or by following the steps on our delete account page. Deletion happens immediately in our database. Backups and service-provider logs expire within 30 days. Purchase records that we must keep for tax and accounting are retained for 6 years.
Your rights
You can ask to access, correct, delete or export your data, object to processing based on legitimate interests, and withdraw consent (for analytics) at any time. Email support@vegalabs.co.uk and we'll reply within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.
Children
The app is intended for adults preparing for the Life in the UK test. It is not directed at children under 13, and we do not knowingly collect their data.
Security
Data is encrypted in transit, access is limited by authentication and database security rules, and video links expire after a few hours.
Changes
If we make important changes we'll tell you in the app. The date at the top shows the latest version.